I’ve been charged 3 times this month for Spotify premium

[#1]

Spotify has charged me for 10 dollars 3 times in the past week

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

In this case, we'd suggest starting off by checking the receipts of your account. There, you can have a look at all your charges and make sure everything is in order.

On another note, you can also check the status of the payments on your bank statement. If a regular payment fails, we try to take it again later. You may see both the failed payment and the payment that went through on your bank statement - only one has actually been taken.

Since you mentioned you have had 3 charges in the same week, it’s possible you have another Premium account. Keep in mind there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Perhaps you subscribe to a different account that was registered with one of those methods. Try logging in with these to check.

Lastly, the best way to go in this case is to contact our Customer Support team, so they can help you to check those charges and your account more thoroughly. You can find out how to contact them here.
 

We hope you found this helpful. Let us know if you need anything else.