I’ve been charged twice a month for the past 3 months please help

[Everardo_G]

Plan

Premium

Country

United States

Device

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I'm seeing two charges per month of $10 from Spotify please help. I tried using the contact form and it doesn't work.

[Jacob]

Hey @Everardo_G, welcome to the Spotify Community!

If you believe you're eligible for a refund, all you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

[Everardo_G]

I sent them a message right now so we'll see.

[Jacob]

Let me know how it goes! If there's no response within 48 hours I can escalate your issue.

[Everardo_G]

Okay thank you

[Everardo_G · Accepted solution]

It was resolved I had 2 active accounts without noticing after I had made the new one the old one wasn't closed down. Thank you very much.