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I’ve been trying for a week to pay my premium it’s impossible!!

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I’ve been trying for a week to pay my premium it’s impossible!!

rexitroniks
Casual Listener

My premium account got cancelled due to my lost credit card. I’ve been trying to pay with different credit cards and it’s impossible. This is so frustrating and there’s nowhere to ask for assistance. 

5 Replies

Re: I’ve been trying for a week to pay my premium it’s impossible!!

Aimee_T
Roadie

Hi @rexitroniks, welcome to the Spotify Community!

 

Could you try to subscribe from an incognito window? Keep in mind that your card must meet these requirements.

 

Take care 🙂

Re: I’ve been trying for a week to pay my premium it’s impossible!!

rexitroniks
Casual Listener

HI, thanks for your reply!!! Whats an incognito window? Is it just a new search from scratch?? I’ve tried everything. Nothing works I am son frustrated and worried. What can I do???

Re: I’ve been trying for a week to pay my premium it’s impossible!!

Fu11Metal
Casual Listener

You can access an incognito tab by Pressinc Ctrl+Shift=N all at once.

Re: I’ve been trying for a week to pay my premium it’s impossible!!

Arturner14
Newbie

HI, I’m having similar issues with my subscription. I lost my debit card and  my payment subscription for Spotify didn’t go through. Ive upgraded to premium but have got the 30 free day trial, so no payment to Spotify has gone through yet, which means my Spotify app won’t let me play music. 

 

Any advice would be massively appreciated ! 

Re: I’ve been trying for a week to pay my premium it’s impossible!!

Morrisonprop
Newbie

I have the same problem.

I try to do it In Private, but it doesn´t work

 

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