I've signed up for premium individual but it's not working

[VincentS074]

my account shows as being a free account but when i click "sign up for premium" it says i already have premium individual and i can change subscription if i want to. none of the premium features work on any of my devices and i've checked multiple times that i'm signed in to the correct account. i can also find the payment receipt in my email, in my spotify account and on my banks website.

[Jose_M]

Hello @VincentS074!

Hopefully I can help you figure this out. Can you try logging out of your account and logging back in twice in a row? This can trigger a refresh between the app and your Spotify account. I'd also recommend making sure your payment went through successfully in your bank account.

Let me know how this goes.

[magali_293]

@Jose_M I have the same issue and your suggestions don't work for me. Do you have any idea what else could help? 

[Jose_M]

Hello @magali_293!

Thanks for reaching out. Can you let me know if you're experiencing this Ongoing Issue with Premium payments? If so, I'd recommend checking out the Status Update in the thread for the next steps to take.

Keep me posted!