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I want money back.

I want money back.

U are take my money and i didn't get any premium.As soon as possible fix this please.

Here is the proof.

 

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Reply
3 Replies

Hey @batu3,


you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png
Have a great day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Still same problem.I loged in with facebook with this e mail adress.Also i re-install spotify and re-loged in.It didn't work.

 
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Screenshot_2018-03-09-21-14-29.png

Hey again @batu3,

the payment on your bank statement should show as pendingor a pre-auth charge, meaning no money's been taken by Spotify. On this case, your money should reappear on your statement soon.

 

You can try to subscribe here again.

 

Have a great day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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