I want to be removed from a family plan, but it is impossible

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I want to be removed from a family plan, but it is impossible

gregory24
Newbie

Plan: Family Premium

Country: USA

 

Device

Macbook Pro 2017

Operating System

MacOS Mojave

 

My Question or Issue:

I want my account to be removed from the current family plan I am on. I tried canceling/changing my plan, but even though I got a confirmation I would be removed the next day, I was not. I cannot get the family plan owner to do it and for some reason this is not a self-service process. 

 

How do I get removed from the current family plan? 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: I want to be removed from a family plan, but it is impossible

Rock Star 21
Rock Star 21

Hey @gregory24, thanks for writing!

 

It is currently not possible to manually leave the family plan yourself. The owner of the family plan has to do it. 

 

If you can't reach the owner of the family planI suggest you contact support so they can help you.

 

There are a few ways to contact them.

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

When you message them, inform the e-mail addresses on the plan.

 

Let me know if this helps!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 Reply
Solution!

Re: I want to be removed from a family plan, but it is impossible

Rock Star 21
Rock Star 21

Hey @gregory24, thanks for writing!

 

It is currently not possible to manually leave the family plan yourself. The owner of the family plan has to do it. 

 

If you can't reach the owner of the family planI suggest you contact support so they can help you.

 

There are a few ways to contact them.

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

When you message them, inform the e-mail addresses on the plan.

 

Let me know if this helps!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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