I want to switch to Spotify premium but I cant

[Momo10]

Plan

Free it I want to switch to premium

Country

Morocco

Device

Hp

Operating System

Windows 10

My Question or Issue

I have been gritting to switch to Spotify premium for 3 days now but it does not work.I get to the last step,my bank send me the payment confirmation code,I enter it then I go to the Spotify site where it is written : Error please refresh the page or try again later it may take a while.

[Jeremy · Accepted solution]

Hey there @Momo10,

Thank you for your post here in the Community.

We' recommend that you give these steps a try:

• The steps mentioned in this support article
• A different network connection
• A different device
• A different browser
• An incognito or private window
• Try again after 24 hours

Let us know how everything goes so that we can continue to assist you if you need us to. We're always one reply away 🙂

Take care!

[Momo10]

OK, I’ll try again tonight following your instructions. I hope it’ll work. Good day

[Jeremy]

Hey again @Momo10,

Thank you for your reply.

We'll keep an eye out for your reply.

Cheers!

[Momo10]

Hey,

I followed your instructions but it still doesn’t work. I’ll get a
different credit card tomorrow, hoping it works. I’m frustrated not being
able to buy it.

[Novy]

Hi @Momo10, 

Thanks for getting back to us. 

In case you continue to experience this issue, we'd recommend reaching out to our Support team here. They'll be happy to assist you further by checking your account to see what might be happening. 

If anything else comes up, don't hesitate to let us know. 

Have a good one!

[Momo10]

OK, thank you. I've already sent help messages to the customer service

[Novy]

Hey @Momo10, 

Sounds great! 

We'd recommend waiting for their reply in order to take a better look into this. 

Take care 🙂