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I wanted to change my payment method but it shows an error.

I wanted to change my payment method but it shows an error.

I am currently based in Mexico but my card is German. When I tried to change my payment method it doesn't accept it. It's the same if I show my base in germany or Mexico. Can you please help me solve this thank you
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1 Reply

Hey there,

 

Thanks for coming to the Community.

 

Since you're currently in Mexico, you'll need a payment method that's been issued there. 🙂

 

If you have a payment method that's been issued in Mexico and still have trouble subscribing, please give it a try on another device and/or in another browser (preferably in incognito mode).

 

If the issue persists after trying all those things, feel free to reach out to Support here

 

Hope this helps!

MaximSpotify Star
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