I was being asked to update payment info for premium sub but spotify automatically charged my acc

[xternalgeeks]

Plan

It was premium but now is free.

Country

Canada

Device

iPhone 6S Plus

Operating System

iOS 12.2

My Question or Issue

I was on a premium for students subscription and I was receiving the error to update my payment information and it was literally saying that we cannot charge your bank account for the service. Then, I decided to cancel my premium subscription and go on a free subscription. After a while, I saw in my mobile banking that there is a transaction which is for Spotify and it has the same amount with the subscription fee. Now, what can I do to get refunded or have the premium subscription? Both of them works for me.

[Billy-J]

Hey @xternalgeeks, and welcome to the community.

Hope you're doing great! 

I'd recommend taking a look at this Refund policy for the next steps to take.

Have a nice day 🙂