I was being asked to update payment info for premium sub but spotify automatically charged my acc

I was being asked to update payment info for premium sub but spotify automatically charged my acc

xternalgeeks

Plan

It was premium but now is free.

Country

Canada

Device

iPhone 6S Plus

Operating System

iOS 12.2

My Question or Issue

I was on a premium for students subscription and I was receiving the error to update my payment information and it was literally saying that we cannot charge your bank account for the service. Then, I decided to cancel my premium subscription and go on a free subscription. After a while, I saw in my mobile banking that there is a transaction which is for Spotify and it has the same amount with the subscription fee. Now, what can I do to get refunded or have the premium subscription? Both of them works for me.

Reply
1 Reply

Billy-J

Hey @xternalgeeks, and welcome to the community.

Hope you're doing great! 

 

I'd recommend taking a look at this Refund policy for the next steps to take.

Have a nice day 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts