I was charged $14.99 even though spotify has no access to my bank information

[icarusledark]

Just as the title says.  I don't know how the company got ahold of my information but i was charged using my debit card and i've never used it on a shady website nor have i given it to random people.  I don't know what service or what have you costs 14.99 through spotify, but i was charged for it with no result for the payment even appearing on my page.  I want my money back.

[Maxim]

Hey @icarusledark,

I'd recommend reaching out to Support to report this unauthorised charge:

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.