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I was charged 5.29 dollars but I'm on the spotify free

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I was charged 5.29 dollars but I'm on the spotify free

danieltay35

Need help on this,it shows on my account that i was charge 5.29, but I have not received any privilege

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Jacob

@danieltay35,

 

The pending charge should be canceled soon. These pending charges occur when someone tries to sign up for Premium but doesn't complete the process, so if you want Premium you'll have to try again. If the charge is still there in a few days, let me know and I can try to help you some more 🙂

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5 Replies

Jacob

Hey @danieltay35, welcome to the Spotify Community!

 

Spotify has a support article you should check out with some possible troubleshooting steps: https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

Let me know how it goes 🙂

danieltay35

still not working

Jacob

@danieltay35,

 

Can you check with your bank and make sure the payment is confirmed? It sounds like it might just be pending, in which case it should be canceled soon.

danieltay35

It's pending on my bank account , so it will be cancelled soon? Thanks

Marked as solution

Jacob

@danieltay35,

 

The pending charge should be canceled soon. These pending charges occur when someone tries to sign up for Premium but doesn't complete the process, so if you want Premium you'll have to try again. If the charge is still there in a few days, let me know and I can try to help you some more 🙂

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