I was charged 5.29 dollars but I'm on the spotify free

[danieltay35]

Need help on this,it shows on my account that i was charge 5.29, but I have not received any privilege

[Jacob]

Hey @danieltay35, welcome to the Spotify Community!

Spotify has a support article you should check out with some possible troubleshooting steps: https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

Let me know how it goes 🙂

[danieltay35]

still not working

[Jacob]

@danieltay35,

Can you check with your bank and make sure the payment is confirmed? It sounds like it might just be pending, in which case it should be canceled soon.

[danieltay35]

It's pending on my bank account , so it will be cancelled soon? Thanks

[Jacob · Accepted solution]

@danieltay35,

The pending charge should be canceled soon. These pending charges occur when someone tries to sign up for Premium but doesn't complete the process, so if you want Premium you'll have to try again. If the charge is still there in a few days, let me know and I can try to help you some more 🙂