Help Wizard

Step 1


I was charged after the 3 month free trial

I was charged after the 3 month free trial






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

Bro,i was charged for the individual plan after the 3 month free trial that started back in august WITHOUT a warning AND without my permission. If i knew the free trial was ending i would've CANCELLED and would have not bought premium. I CANT afford it. Please give people warnings before charging money,you know , not everyone can afford it:)

1 Reply

Hey @idlikeanrefund,

Thank you for reaching out to the Community.

When the trial period expires, the system takes the first monthly payment automatically from the payment method you registered in your subscription. 

However, in case you change your mind about keeping the subscription, if the payment was made less than 14 days ago, and if it wasn't a prepaid/third party payment, you can get that payment back.

But since we cannot access users’ accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further. 

Hope this helps. If you have any additional questions, don't hesitate to ask.

Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts