My Question or Issue:
I contracted the Premium Student Plan since the end of August. I've been charged but my Premium account seems to be "in hold" until November 3rd (picture attached). Weeks ago my account details said I was going to have my Premium account available today (October 3rd) and now it expanded one month more.
If I was already charged, I'm suppossed to get the service. Why do I have to wait one month and being charged at the same time for something I'm not getting?
Thanks for your help!
Plan: Premium for students
Device: Huawei P Smart Model FIG- LX3
Operating System: Android 8.0
Solved! Go to Solution.
It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.
I'd recommend logging out of all your devices and logging back in with the username that appears in your receipt.
If that doesn't help, can you try using another device or logging in the Web Player to see if that makes a difference?
Hope this helps!
I'm glad you could figure out what was going on here.
It might be easier to move your playlists to the Premium account 🙂
You can learn how to transfer all your playlists to your new account here.
Let me know how things go!