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I couldn't find any option to contact the support other than via this forum.
I was going to renew my monthly subscription and was charged successfully but my Premium status changed to "paused" with the following explanation "Your last payment didn’t work". Payment did work and I've been charged as it's seen in my bank account history. But no service, no refund either. What's going on?
Solved! Go to Solution.
Hello once again @phaeton555
The most likely explanation I was able to dig up was that your premium got paused automatically by the system because the payment has failed multiple times. Once you're in contact with customer service, they'll check exactly what has happened and help you activate your subscription again.
You had mentioned you couldn't find the support forum. Here it is.
Thank you and may your issues get resolved soon.
Hello once again @phaeton555
The most likely explanation I was able to dig up was that your premium got paused automatically by the system because the payment has failed multiple times. Once you're in contact with customer service, they'll check exactly what has happened and help you activate your subscription again.
You had mentioned you couldn't find the support forum. Here it is.
Thank you and may your issues get resolved soon.
I managed to resolve the issue via support chat. Thanks for guiding me to it.
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