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I was charged but Premium "PAUSED"

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I was charged but Premium "PAUSED"

I couldn't find any option to contact the support other than via this forum.

 

I was going to renew my monthly subscription and was charged successfully but my Premium status changed to "paused" with the following explanation "Your last payment didn’t work". Payment did work and I've been charged as it's seen in my bank account history. But no service, no refund either. What's going on?

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Hello once again @phaeton555 

The most likely explanation I was able to dig up was that your  premium got paused automatically by the system because the payment has failed multiple times. Once you're in contact with customer service, they'll check exactly what has happened and help you activate your subscription again.

 

You had mentioned you couldn't find the support forum. Here it is. 

 

Thank you and may your issues get resolved soon.

TaylithSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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3 Replies

Hello and thanks for reaching out.
We've heard your issue and it's being looked into.
Just for confirmation,has anything changed since you posted this (about 5 hours ago)?
TaylithSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Marked as solution

Hello once again @phaeton555 

The most likely explanation I was able to dig up was that your  premium got paused automatically by the system because the payment has failed multiple times. Once you're in contact with customer service, they'll check exactly what has happened and help you activate your subscription again.

 

You had mentioned you couldn't find the support forum. Here it is. 

 

Thank you and may your issues get resolved soon.

TaylithSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I managed to resolve the issue via support chat. Thanks for guiding me to it.

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