I was charged twice this month? I would like a refund.

[Amber1984]

I was charged the first time this month on September 12th and then I was charged again today on the 22nd. Both were for 9.99. If this is how you do business I don't want any part of it. I would like a refund of the 9.99. 

[Jack]

Hey @Amber1984,

Thanks for reaching out via the Community.

From looking at the second screenshot, we can see that this other payment is pending, which means that the transaction wasn't successful. No money will actually be taken, and the funds should reappear on your statement. The time this takes can vary, depending on your bank.

We hope this clears things up for you and puts your mind at ease.

However, if you're still unsure and would like a second pair eyes on it behind the scenes, we'd recommend getting in contact with us directly via email, or by tweeting our support handle. We'll be able to help you out further and take a look under the hood if you'd like that.

Thanks!