I was still billed despite cancelling my subscription

[JazzyProshooter]

Plan

Premium

Country

Device

NIL

Operating System

NIL

My Question or Issue

Greetings,

I recently saw Spotify's promotion of 3 months free for the 9.90 plan and subscribed to it. However, I immediately cancelled the subscription as I realised I would be a student in August and I wanted to change the plan to a student plan then. I was still billed 9.90 even though I was supposed to enjoy the 3 months free.

Can any admin kindly help me on this? Thank you.

[Billy-J]

Hey @JazzyProshooter, thanks for reaching out to the Community!

I'm sorry to hear this. I'd recommend checking out this support article for more information and the next steps to take. 

Let me know if you need a hand with anything else!