I was still billed despite cancelling my subscription

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I was still billed despite cancelling my subscription

JazzyProshooter
Visitor

Plan

Premium

Country

 

Device

NIL

Operating System

NIL

 

My Question or Issue

Greetings,

I recently saw Spotify's promotion of 3 months free for the 9.90 plan and subscribed to it. However, I immediately cancelled the subscription as I realised I would be a student in August and I wanted to change the plan to a student plan then. I was still billed 9.90 even though I was supposed to enjoy the 3 months free.

Can any admin kindly help me on this? Thank you.

1 Reply

Billy-J
Rock Star 24
Rock Star 24

Hey @JazzyProshooter, thanks for reaching out to the Community!

I'm sorry to hear this. I'd recommend checking out this support article for more information and the next steps to take. 

 

Let me know if you need a hand with anything else!

Billy-JRock Star 24
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