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I went back to Free but my credit card was charge!

I went back to Free but my credit card was charge!

suckogame

My payment due was on the 12th and it was charged yesterday but since the 12 i went down to the free account and the charge at my CC still there and i enter to spotify and still telling me that i'm free how can I fix that without paying again.

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1 Reply

Dian

Hey @suckogame ,

 

Thanks for posting in the Community.

 

Could you check in your bank statement, if the payment is shown as pending? Or was the payment successful? In such case, you can find more ways to find out if you have multiple accounts and are logged in in the free one by mistake on this page.

 

If you still don't manage to connect a successful payment to a Premium account, we advise you to contact our Accounts team through the means listed on this page

 

Hope this helps,

 

Cheers!

DianModerator
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