If I already pay and I have not been upgraded premiun, why?

[HectorMoises]

yesterday y pay with my credit car the students account and now in the morning i learn a message from the banck say me that the payment is ok , and i still being a free user , why ? or what can i do ?

[MattSuda]

Hey @HectorMoises

No matter if student verification was successful or failed, a temporary charge goes through. These are only temporary charges on your credit card and they should disappear in a few days. The only charge that you actually have to pay for is if you were successfully verified for the student discount.

If you're having trouble signing up for the student discount, you can submit for manual verification (as a head's up, this can take up to 12 hours to process). For more info, check out Spotify Support and SheerID Support. If your school is not listed, you can submit this feedback form to SheerID.