Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Solved! Go to Solution.
Hello!
Did you ever subscribe to Spotify premium/unlimited? If you never canceled, that is why you are being charged. You can cancel with these steps, and if you want you can prevent anything from being charged to your paypal account with these steps, also remove your payment methods from your Spotify account. <Moderator Edit>
Hope this gets sorted for you! 🙂
Hope this helped 🙂
Hi Ng1984, it sounds like there's been some confusion here!
We launched a Free service on mobiles quite recently which is likely what you were told about in the advert you mentioned.
This Free service is ad-supported though, and doesn't have many of the features Premium subscribers get.
Currently you're still on our Premium service (£9.99 per month) but you can change this at any time here.
Just bare in mind that if you revert to Free, you'll lose Offline Mode, the ability to select which tracks you want to listen to freely, and you'll hear advert breaks.
If you have any questions, fire away 🙂
Hello!
Did you ever subscribe to Spotify premium/unlimited? If you never canceled, that is why you are being charged. You can cancel with these steps, and if you want you can prevent anything from being charged to your paypal account with these steps, also remove your payment methods from your Spotify account. <Moderator Edit>
Hope this gets sorted for you! 🙂
Hope this helped 🙂
Hey EduardoJT,
Please contact support via this link. They will help to find the account which is charging you.
If you could provide the following details, then it would help speed up the process.
First 6 digits on payment card
Last 4 digits on payment card
How the charge shows on your statement (ie Ady*Spotify, Spotify USA)
The date of the last payment
That should be enough for the agent to run a basic search for the payments. They may need to ask for further transaction details, but this will be explained. Please post your case number in a reply to this thread and I will chase it up for you on Monday.
Hey Eduardo,
I have replied to case 3245322 with a request for the transaction code. I have found a matching account, but I need the BAAC to double-check my work. If you could get that for us, we will be able to resolve this issue for you.
I have tried canceling twice also and it still charges me. And since they dont have a number to call, we can't get ahold of the people to help us. Never using spotify again.
Hi
I paid for spotify premium but never got it. Im still on spotify free, but still being charged every month for 9,99???
Yesterday (8-30-16) Spotify took $10 from my debit card even though I switched back to the free version of Spotify around the beggining of August. I have even double checked in my account on my laptop to see if the change was successful, and it currently says I am using the free version of Spotify. I had premium on my android device for 3 months before I cancelled my subscription (or I at least I believed I had.) I have only one Spotify account, and I use Spotify soley on my Samsung Galaxy S6 phone. I just do not want this app taking anymore of my money unnecessarily, and if the case is that Spotify was taking my payment for an extra month of my using Premium without my knowing I would like to be informed so as I can prevent myself from making an further mistakes. Thank you.
How do you resolve the issue of being charged $9.99 when you cancelled the premium subscription months ago? Multiple emails have been sent addressing this issue but nothing is being done to resolve it
I dont use spotify hant for months thought i was ony paying for one month and just noticed you have been charging my account for months please please cancel this and refund this dorothyevangelist5@gmail.com
never accepted the premium package. I signed up for the summer 3 mos for 99 cents USD and . I dont use the app as much so I cancelled the supscription and I still get charged 9.99 USD every month and I continue to cancel. But it is still charging me and all the cancelling instructions provided are false.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…