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I also cancelled my Spotify Premium Subscription but I am still charged $9.99/month. This is absolutely ridiculous. I have been using the free version of Spotify and I am still charged $9.99/month. Can you please help and resolve this matter. Thanks.
Spotify lists my subsciption as Free but I am being charged a monthly fee of $9.99. WHY???? I am not able to cancel this through the website. I am not able to cancel this using the form because I don't have all the information necessary for the form as it requires the date you signed up for the service. I signed up for the FREE service on 12/26/2016. I NEVER signed up for any services that cost money. This sounds like a run around and a class action law suit waiting to happen. Please at least respond to my question of how to cancel this monthly subscription as soon as possible. It would also be great customer service if you would refund the $9.99 you charged my bank account today. Thank you!
Please I want to cancel all my pre autorize payment my name is Teresita pamintuan through my pic MasterCard 5181 2719 ,2065 7902
I cancled my account in june why are you still charging my all this time please contact me ive already called my bank and registered a complaint
you shuld never post your credit card in this form i can see it as well everybody else can
Spotify has been stealing money for over a year and i just found out because i received a call for my bank account being overdrafted and this is not the first time. My account is set to free and they have been charging me for over a year!!! I dont even recieve premium perks.
I subscribed but I cannot access the account thru password. I can access thru facebook but it says when i am in accounts and subscriptions that i have no premium account, no reciepts etc. So I dont think I have been given the permission to use the full spotify account. I would like a refund for the past 3 months please.
Thank you
Tim
Hello!!! I´m being charged R$16,90 on december 2017!!! But I changed my plan to family and it suppouse to charge only in Feb 2018!!!
I´d like some information about it.
Thanks
Hello.
So I have the regular 9.99$ premium account that i pay every month. I'm only a few days late this time so I had to reenter my card details.
The website wont let me pay for my account subscription, it only gives the options of getting the family plan or the student plan. So I tried to figure out the student plan, because I'm a second year college student, but my school isn't listen on the schools to choose from. So I decided to cancel out on that, but I still got charged the price for it. Now I can't pay my regular subscription.
I just want the money back so I can get my account paid properly. I don't want to lose my music and money because of something that was not my errors.
Victoria.
I have the same question. I thought i had free spotify( Which it says that i do) but i'm getting charged... even thou my subscriptions say I'm on free spotify??? WT....
And Its been going on for a while. I wish i could talk to someone to get this sorted out.
Please help!
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