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Hello!
Did you ever subscribe to Spotify premium/unlimited? If you never canceled, that is why you are being charged. You can cancel with these steps, and if you want you can prevent anything from being charged to your paypal account with these steps, also remove your payment methods from your Spotify account. <Moderator Edit>
Hope this gets sorted for you! 🙂
Hope this helped 🙂
Hi Ng1984, it sounds like there's been some confusion here!
We launched a Free service on mobiles quite recently which is likely what you were told about in the advert you mentioned.
This Free service is ad-supported though, and doesn't have many of the features Premium subscribers get.
Currently you're still on our Premium service (£9.99 per month) but you can change this at any time here.
Just bare in mind that if you revert to Free, you'll lose Offline Mode, the ability to select which tracks you want to listen to freely, and you'll hear advert breaks.
If you have any questions, fire away 🙂
Hello!
Did you ever subscribe to Spotify premium/unlimited? If you never canceled, that is why you are being charged. You can cancel with these steps, and if you want you can prevent anything from being charged to your paypal account with these steps, also remove your payment methods from your Spotify account. <Moderator Edit>
Hope this gets sorted for you! 🙂
Hope this helped 🙂
Hey EduardoJT,
Please contact support via this link. They will help to find the account which is charging you.
If you could provide the following details, then it would help speed up the process.
First 6 digits on payment card
Last 4 digits on payment card
How the charge shows on your statement (ie Ady*Spotify, Spotify USA)
The date of the last payment
That should be enough for the agent to run a basic search for the payments. They may need to ask for further transaction details, but this will be explained. Please post your case number in a reply to this thread and I will chase it up for you on Monday.
Hey Eduardo,
I have replied to case 3245322 with a request for the transaction code. I have found a matching account, but I need the BAAC to double-check my work. If you could get that for us, we will be able to resolve this issue for you.