If Spotify is now free, why am I being charged £9.99

[Ng1984]

I have just checked my PayPal account and have noticed £9.99 has been taken by Spotify. I have not been charged for the past couple of months and I assumed this was because Spotify is now free? I was informed of this by an ad on my laptop on Spotify. Can someone make this clear to me please?

[Greg]

Hi Ng1984, it sounds like there's been some confusion here!

We launched a Free service on mobiles quite recently which is likely what you were told about in the advert you mentioned.

This Free service is ad-supported though, and doesn't have many of the features Premium subscribers get.

Currently you're still on our Premium service (£9.99 per month) but you can change this at any time here. 

Just bare in mind that if you revert to Free, you'll lose Offline Mode, the ability to select which tracks you want to listen to freely, and you'll hear advert breaks. 

If you have any questions, fire away :)

[Josh · Accepted solution]

Hello!

Did you ever subscribe to Spotify premium/unlimited? If you never canceled, that is why you are being charged. You can cancel with these steps, and if you want you can prevent anything from being charged to your paypal account with these steps, also remove your payment methods from your Spotify account. <Moderator Edit>

Hope this gets sorted for you! :)

[EduardoJT]

Hi,
I am getting charged from Spotify when I am a free user...i have noticed this because I went into my bank and I have seen that the last three months Spotify has charged me £9,99 but I am not a premium user, actually I tried to unsubscribe but it says Free User.
Can anybody help me with this? I do not know why I have been charged....and no notifications for this?

[user-removed]

Hey EduardoJT,

Please contact support via this link.  They will help to find the account which is charging you.

If you could provide the following details, then it would help speed up the process.

First 6 digits on payment card

Last 4 digits on payment card

How the charge shows on your statement (ie Ady*Spotify, Spotify USA)

The date of the last payment

That should be enough for the agent to run a basic search for the payments.  They may need to ask for further transaction details, but this will be explained.  Please post your case number in a reply to this thread and I will chase it up for you on Monday.

[EduardoJT]

Hi Calvin,
First thanks for the quick reply.
I send a question with all the info you asked for but they will reply to the hotmail account (ataqueguas@hotmail.com) which I cannot access anymore. I can only access the other e-mail I have provided. Could you please chase this for me?
Thanks for your support.

[user-removed]

Hey Eduardo,

I have replied to case 3245322 with a request for the transaction code.  I have found a matching account, but I need the BAAC to double-check my work.  If you could get that for us, we will be able to resolve this issue for you.

[Ru1969]

I'm supposed to be getting Spotify premium free with my mobile plan But spotify recently updated in the background and now when I try to access my playlists spot is asking for a credit card. I called my Telco and they said that I still should be getting free spotify premium. They asked me to contact you direct. Please help.

[Bernieperalez]

I have tried to cancel twice and it's taken money that has no reason to be taken away

[Bernieperalez]

And I'm on the free version so it's pretty ridiculous