By clicking on : "Currently you're still on our Premium service (£9.99 per month) but you can change this at any time here" (the last word, "here", is a link) I am taken to the Subscription Page which ONLY allows paying for Premium. There is NO option for cancellation of subscription. This is the same, using Safari or Internet Explorer browsers. Please send a valid link for cancellation.
Yesterday (8-30-16) Spotify took $10 from my debit card even though I switched back to the free version of Spotify around the beggining of August. I have even double checked in my account on my laptop to see if the change was successful, and it currently says I am using the free version of Spotify. I had premium on my android device for 3 months before I cancelled my subscription (or I at least I believed I had.) I have only one Spotify account, and I use Spotify soley on my Samsung Galaxy S6 phone. I just do not want this app taking anymore of my money unnecessarily, and if the case is that Spotify was taking my payment for an extra month of my using Premium without my knowing I would like to be informed so as I can prevent myself from making an further mistakes. Thank you.
I dont use spotify hant for months thought i was ony paying for one month and just noticed you have been charging my account for months please please cancel this and refund this firstname.lastname@example.org
never accepted the premium package. I signed up for the summer 3 mos for 99 cents USD and . I dont use the app as much so I cancelled the supscription and I still get charged 9.99 USD every month and I continue to cancel. But it is still charging me and all the cancelling instructions provided are false.