Impossibility to change payment details

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Impossibility to change payment details

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My premium payment for last month was refused given that my credit card has expired. I tried updating my payment details using several devices (phone, tablet, laptop). When clicking on "update your payment details", I am never redirect to a new page where I can enter a new payment method. Instead the initial page where I am asked to update my details is simply refreshed. 

Could you please help me please ? Thanks a lot!

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Re: Impossibility to change payment details

Rock Star 17
Rock Star 17

Hey @Anto89,

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

LK608

LukeRock Star 17
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