Impossible to join my husband Duo premium

[romT]

Hi,

I have a message saying the adresse should be similar to join.

Of course we have checked already and it is the same. 

thanks for the quick advise

[OscarDC]

Hey @romT,

Thank you for reaching out to the Community and welcome. We moved your post from Chats to the help boards as its content fits better here.

In these types of cases, we always recommend checking the country registered on each account to verify if they match. You can check the country registered on your Account page.

If the country matches with the owner's account, ask the owner to copy and paste the exact address registered on the plan and send it to you to make sure you're using the exact same one.

In case the issue persists after this process, since it could be account-related as well and we don't have access to users' accounts from the Community, we'd recommend contacting our Customer support directly so they can check the accounts and help you further.

Hope this helps. If anything else comes up, don't hesitate to ask.