Inappropriate payments

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Inappropriate payments

Adanma
Casual Listener

Good evening 

so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify free (email receipt is attached below. Since then I have been charged every month 14.99 and have now been charged 59.96 total for an account that I have continually checked and has shown to be free. Enclosed are picture receipts of the purchased. I use a different bank account for my student account and have been charged on a different day for that account. How can I receive that money back? Thank you so much 4DAC9D19-1FBA-4651-A3E2-CC1BAF1BF8F4.png

 

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3 Replies

Re: Inappropriate payments

Rock Star 17
Rock Star 17

Hey @Adanma, and welcome to the community. 

Hope you’re doing great!

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. 

 

Have a nice day :)

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Inappropriate payments

Adanma
Casual Listener
How do I contact them? I sent them a message and they told me to come here

Re: Inappropriate payments

Rock Star 17
Rock Star 17

Hey @Adanma.

 

You should be able to click that link and select the option 'Contact us'.

Let me know how this goes :) 

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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