[India] Issue paying for monthly Premium for Students

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Re: [India] Issue paying for monthly Premium for Students - Status changed to: Under investigation

Peter
Moderator
Moderator

Hey folks,

 

Thanks for reporting this issue to us. We have passed this on to our tech team, who are looking into it.

In the meantime, could you leave the following information in the comments section below:

  • Premium for Students subscription (monthly or PAYG)
  • Country which your Spotify account is set to
  • Recurring payment method you are using
  • Issuing bank?

Also, don't forget to click +VOTE if you are experiencing this issue.

 

Thanks! We will let you know as soon as we have any updates on this.

PeterModerator
 
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Re: [India] Issue paying for monthly Premium for Students

Peter
Moderator
Moderator

Hey @user-removed,

 

Thanks for reaching out about this.

 

Have you already asked your bank if the charge appears as pending? To find out more about pending charges, just check out this support article.

 

If the bank has confirmed that this is not a pending charge, and the money has been deducted from your account, then the best thing to do is to reach out to our Customer Support team here. They will be able to take a look backstage and see the recent payments on your account.

 

Hope that helps! Let us know how you get on.

PeterModerator
 
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Re: [India] Issue paying for monthly Premium for Students

spitfireftw
Casual Listener

Subscription: Monthly

Country: India

Recurring Payment Method: Master Card

Issuing Bank: Punjab National Bank (PNB) (Local)

 

Already contacted support for the deducted Rs. 59, was told that it's already processes from spotify's end. Will wait for about 5 business days so that the bank can credit the money to my account, will contact the bank if it doesn't. 

Payment Issue

sayan313
Regular

Plan

Free/Premium

Country

India

Device

Xiaomi Mi A2

Operating System

Android Pie

 

My Question or Issue

So I tried the payment for student subscription. Previously I payed using my paytm account. This time I used my debit card...but it showed some error message like "payment failed" and "try different card". So I closed the tab. But then I got the message from bank saying Rs. 59 has been withdrawn from your account & I don't get the premium features. This is totally ridiculous and unfair. Hope someone can find a solution.

Screenshot_20190413-201229.png

Re: Payment Issue

Bittencourt
Rock Star 21
Rock Star 21

Hi @sayan313, thanks for writing!

 

Did Spotify verify your student I.D.? Your student status is verified through a third-party service called SheerID. For more information, including details of the documentation you need to verify your student status, check out their student support page

 

If you have already been verified, I suggest you take a look at your account status through the link bellow:

 

https://www.spotify.com/account/overview/

 

Let me know if it shows as Free or Premium so we can find out what's going on 🙂

 

 

 

BittencourtRock Star 21
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Re: Payment Issue

sayan313
Regular
It shows as Free account.

Re: Payment Issue

sayan313
Regular

And they did verify my student account. Like I said I was using premium features as a student through paytm before....this happened when I switched to debit card.

Re: Payment Issue

Bittencourt
Rock Star 21
Rock Star 21

Ok @sayan313,

 

In this case please follow this guide to finding any other accounts you might have subscribed to Premium and let me know how it goes.

BittencourtRock Star 21
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Re: Payment Issue

Bittencourt
Rock Star 21
Rock Star 21

Also, if you only have one account, please double check if debit card is a valid payment option in your country.

BittencourtRock Star 21
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Note: I'm not a Spotify employee.

Re: Payment Issue

sayan313
Regular

I only have one account & it says that debit card is a valid payment method.

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