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Ineligible for free Duo offer?

Ineligible for free Duo offer?

I got an email saying I could get 2 months of Duo for free. Clicking the link, it says I'm "ineligible for that plan" on my account page. I am currently an Individual subscriber.
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3 Replies

Hey @MattieC ,

 

Thanks for reaching out.

 

You might've received that email because you have a second account with Spotify. I recommend reading the small print that's part of the email to find out if you're eligible for the offer. 🙂

MaximSpotify Star
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The email was sent to the address I use to log into Spotify. I do not have a second account. There is no fine print stating eligibility criteria other than that the offer isn't transferrable and it expires 4/16. 

Screenshot_20230406_082451_Gmail.jpg
Screenshot_20230406_082539_Gmail.jpg

Hey @MattieC ,

 

Thanks for the screenshot 🙂

Since I was unable to find any more details about this specific offer, I recommend reaching out to Support, as they might have some more info on it: https://www.spotify.com/about-us/contact/.

 

Hope this helps.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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