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The instructions for changing countries says to select the register option from the left menu. I have searched everywhere on the website to my knowledge and cannot find a register option anywhere. I'm trying to change my subscription from the US to Thailand where I now live.
Hey @mlaust10,
You should have no issues updating your country setting by following this guide: https://support.spotify.com/account_payment_help/account_help/how-can-i-change-my-country-setting/.
It doesn't mention anything about a register option from the left menu. 🙂
Let me know how it goes.
The verbage that I referenced was Spotify Thailand with the English setting. When I change my country to the US, it does indeed not mention "register in the left menu." However, I have tried twice to change my payment method to my Thai credit card and it gives me an error message. So I am still having trouble. Any suggestions?
Please let me know the exact error message, thanks 🙂
"An error occurred. Try again or ask for help."
That's odd.
Can you post a screenshot of the page where you see this error message?
Make sure that no sensitive info is visible in the image.
Thanks!
Thanks.
I'd recommend reaching out to Support via one of the below ways. They'll be able to take a closer look at this:
Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares
If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.
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