Is there no customer support?? Spotify won´t recognize my husband´s address (same as mine)

[cbarahona]

My husband and three daughters and I enjoy a family premium Spotify account, we all reside at the same address and have not had any issues until about 2 weeks ago. All had to reconfirm our address. My daughters now after many trials and errors are able to access teh account but spotify insists that they cannot confirm my husband is at the same residence.  

Have tried sendign his invite to his two email addresses - neither allow him to gain access and spotify does not reply.

[Bittencourt]

Hi @cbarahona, welcome to the Community 🙂

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!