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Issue with Premium Subscription on the Wrong Account

Issue with Premium Subscription on the Wrong Account

Hello Spotify Support, My friend and I recently created a new Spotify account to activate a Premium subscription. Unfortunately, the subscription was activated on the wrong account — not the one I currently use on the app. Right now, the account signed in on my Spotify app is still on the Free plan and includes ads, while the Premium subscription is linked to another account that I don’t use. I would like to transfer the subscription to the correct account — the one I’m actively using in the app. Could you please help me with this? Here are the details: Email of the Number with the Premium subscription: [moderator edit[ Phone Number of the account I use in the app: [moderator edit] Thank you very much for your help. I’m looking forward to resolving this issue. Best regards, Ahmed

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1 Reply

Hi @Taweel

 

For assistance with your subscription, please contact Spotify Support here as we can't assist you with this on the community forum.

 

If there is anything else we can help you with, please let me know!

 

Cheers,

Jordan

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