Help Wizard

Step 1


Issues Playing non favorited songs since I canceled Premium

Issues Playing non favorited songs since I canceled Premium






MacBook Pro 2016

Operating System

Sierra 10.12.6


My Question or Issue

Ever since I canceled my premium last week (on the app), I cannot listen to any songs that were not already favorited by me.  Every time I try to play any song not in my playlist it starts for 1/2 a second then I get a "Spotify can't play this right now. If you have the file on your computer you can import it" message at the top.  This is getting very annoying and none of the suggestions ive found previous seem to work.  This only affects the app, it works on the online version.  

2 Replies

Hey @fozzy343, and welcome to the community.

Hope you’re doing great!


No worries — could you try a clean reinstall of the app? If that doesn’t help, please try using a different network connection.


Let me know how this goes 🙂

Billy-JSpotify Star
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I tried what you recommended, and that actually made things worse.  I can no longer listen to ANY music on spotify, regardless of if it was in my favorite music playlist or not.  I also tried a different network with the same luck.  

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