Issues when trying to change family plan

[Rephlex1981]

Plan

Premium Family

Country

USA

Device

Macbook Pro M1

Operating System

Sonoma 14 / Various Web Browsers

Hi, I just moved to the USA from the UK.

I updated address and payment info, no probs - but we don't use the audiobooks at all, so thought i'd change to the Family Standard plan and save a couple of bucks in the process. 

However, when I go to change plans, an error message is displayed: "Oops! Something went wrong, please try again."

I've tried clearing cache, hiding in incognito mode, and using a different browser, but the error still occurs.

[Luan]

Hey, @Rephlex1981 
Welcome to the Spotify Community, and thanks for reaching out to us!

Double-check if you already changed the country set for your account to the United States. Certainly you must to change it from the United Kingdom to the US, before making the changes you want to do. You can find the instructions to change the country here:

• Country or region settings 

Note that to change the country, you need to necessarily change the payment method for a new one issued in the same country you're trying to set up your account, in this case, the US.

After changing the country setting (and also the payment method), you may be able to change your current plan to the Basic Premium Family (without Audiobooks). It is also worth mentioning that you cannot revert your actual subscription to Free, because you'll lose the eligibility to downgrade to the Basic Premium Family, ok?

Stay awesome! 🎶

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

[Rephlex1981]

Hi Luan,

Thank you for your response. 

Though not ideal, I think I understand the issue.

My individual profile still states that my region is the UK:

As you can see, this is greyed out and cannot be changed. I think this is because this setting is controlled by the overall account / billing. 

While I was able to change both the overall Spotify account region, plus the billing address and card details to the US - the change won't fully take effect until the next billing cycle. 

Therefore, there is a hiccup occurring between my new billing card and region (USA) and the old region (UK) which hasn't switched yet, hence the error.

This feels like a bug on Spotify's end - an edge case that I think should be taken into consideration and fixed - but likely not a priority. 

For now, I'll wait until the next billing cycle, and be out a couple of bucks. 

Thank you for your help.