Issues with my upgrade to Family

[ClaireTHB]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hi there 

This morning I have switched my premium to a family account. It looks like everything went elles but my kids can't connect through the mail they recieved and a notification on my profile explains that the new subscription will run on August 4th. Why should I wait 3 days ? Is this the reason my kids can not access ? Elsemore I have not recieved  a confirmation mail.

In the meantime  my premium is still on. 

Thanks for your help ! 

[Billy-J]

Hey @ClaireTHB, thanks for reaching out to the Community!

Could you let me know your subscription status here? Also, where did you get the notification to wait until August 4th? A screenshot would be really helpful.

Keep me updated 😉