Issues with my upgrade to Family

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Issues with my upgrade to Family

ClaireTHB
Visitor

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Hi there 

This morning I have switched my premium to a family account. It looks like everything went elles but my kids can't connect through the mail they recieved and a notification on my profile explains that the new subscription will run on August 4th. Why should I wait 3 days ? Is this the reason my kids can not access ? Elsemore I have not recieved  a confirmation mail.

In the meantime  my premium is still on. 

Thanks for your help ! 

1 Reply

Re: Issues with my upgrade to Family

Rock Star 22
Rock Star 22

Hey @ClaireTHB, thanks for reaching out to the Community!

 

Could you let me know your subscription status here? Also, where did you get the notification to wait until August 4th? A screenshot would be really helpful.

 

Keep me updated ;)

Billy-JRock Star 22
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