It says insufficient balance but i checked and i have credit (Globe PH carrier)

[Joshuadvilla]

I have double checked my credit balance and i was going to get the ₱129 3 months premium by using the payment method of Globe(carrier) credit. I've tried it 5 times already and it always says that i have insufficient credit even though i have ₱144 worth of credit.

[Sophia]

Hey @Joshuadvilla!

Thanks for getting in touch with the Spotify Community. We'd like to help. 

In this case, please try to make the payment using a different device. You can also try from a different browser or an incognito window. 

If that doesn't work, we'd recommend reaching out to Globe, so they can look into it. 

Let us know if you have any questions. We'll be here for you. 

Sophia