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It won't let me sign up for premium

It won't let me sign up for premium

I can't sign up for a plan. It won't go to PayPal or take my credit card info
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8 Replies

Hey there!

 

Thanks for reaching out to us and welcome to the Community!

 

We'd recommend starting off by giving this a try in an incognito window or using a different browser.

 

You can also take a look at this page to see what you can check with your payment method to make sure your payment goes through.

 

If your issue persists, it might be a good idea to use a different network and turn off your VPN if you're using one.

 

Give us a shout if you have any further questions.

ElenaModerator
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Hi I have a similar problem. I’m trying to sign up for Spotify Premium but when it asks me for my address it keeps telling me “Address is not valid”

what can I do?

Hello I have the same problem 😑

 

Hi there folks,

 

Thank you for taking the time to post in the Community. We're sorry to see that your having issue with subscribing to our Premium plan.


To start with, can you let us know if you followed the steps that's been provided above by @Elena?

We'll keep an eye out for your replies.

 

Have a great Friday and start of your weekend 🙂

JeremyModerator
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Live, love, laugh and listen to music 🙂

Me están descontando de mi tarjeta mes a mes y no tengo premium 

Hi there @Wilmee,

 

Thank you for your reply in this thread. We hope that you don't mind us replying in English.

 

If you don't have Premium but get charged every month it's possible that you might have a second account. Can you head over to this article and follow the steps that's provided?

 

Let us know how it goes so that we can continue to assist you if you need us to 🙂

Take care!

JeremyModerator
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Live, love, laugh and listen to music 🙂

I’ve been trying to get premium for weeks now. i’ve used different cards, different devices, different browsers and nothing works. What can I do

Hi there @31denkic2pwa4m4kzeru,

 

Thanks for reaching out about this in the Community.

 

Do you get any sort of error message when you're trying to subscribe? 

 

Make sure that your card has enough funds and that regular international safe payments are possible - you can ask your bank about this.

 

I'd also recommend waiting a couple of days before trying again as the system will detect if a payment fails multiple times in a row and won't allow you to subscribe.

 

Keep us posted on how you get on.

AlexModerator
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