J'ai choisi l'essai 30 jours et on m'a chargé sur ma carte. Quelqu'un peut m'expliquer?

[Isabou]

Pourquoi on me charge alors que j'ai choisi l'essai 30 jours?

[Brunelicia]

Hi there,

Thanks for coming to the Community, I hope you don't mind me replying in English.

Can you please tell me if you ever had Premium before and which payment method you used?

Thanks! 🙂

[Isabou]

Allo Brunelicia, je comprend l'anglais quand même. Tu me demandes si j'ai déjà eu 30 jours d'essai. La réponse est non. J'ai mis ma carte master pour ouvrir le compte et avoir l'essai, mais ils m'ont chargé...

[Brunelicia]

Hi @Isabou,

Have you paid with a gift card, were included in a Family Plan or already used regular Premium before?? (Even if it's on another account.)

If you didn't intend to pay for Spotify, I recommend you to check out the refund policy here.

Have a great day! 🙂