J'ai un abonnement étudiant mais je paie 9,99...

[Pikajoo]

Depuis plus d'un an, je possède un abonnement Spotify Premium for Students. J'ai renouvelé ma réduction étudiante mais je suis prélevé de 9,99€ au lieu de 4,99€.

[Daisy]

Hey @Pikajoo,

Thanks for reaching out. Hope you don't mind our reply in English.

Can you confirm that you renewed the Student Discount using this link and following the flow? 🙂

We look forward to your reply. Take care!

[anastasialiers]

Hello, I have had the same issue.

I subscribed to Spotify Premium for Students in March 2020. One year later, I renewed it using Sheer ID but still got a bill of 9,99€ instead of 4,99€. I have successfully redone the Sheer ID procedure but I want to be reimbursed for the months of April 2021 and May 2021.

How can I do that please?

I am looking forward to your reply.

[Eni]

Hey there @anastasialiers, 

Thanks for getting in touch about this here in the Community. 

In this specific case, we'd recommend reaching out to our Support team through any of these channels so they can take a closer look at your account and help you with this.

If you need help with anything else, just let us know. 

[Théo57]

J'ai utilisé ce lien et ayant le même problème, SheerID me dit "Vous avez déjà profité de cette offre."