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JIM mobile - Spotify option

JIM mobile - Spotify option

Dear,

Via my mobile provider (JIM mobile ; Belgium), I acquired the Spotify Premium account. Since I'm paying for Spotify and since my account shifted to a "free account" for 2 days now, I contacted JIM mobile. They claim it is a general issue with Spotify, but I doubt this.

Can you check? If true, what would be the timeline to resolve this issue?

Logging in and out on all of my devices didn't do the trick (as mentioned in the help files).

Looking forward to your feedback,

Ben

Reply
2 Replies

Dear,

As a premium user I expect some degree of support.

If my money is not valued, there's other music streaming options. If no resolution by the end of next week I will not prolong my subscription.

Hoping for a swift reply,

Ben

 

The solution is to quit Premium Spotify,  and spend money on Deezer.

 

Spotify support is extremely poor.

Shame!

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