Just got a new phone, music gone?

[aretwodetwo]

I just got a new phone and restored a back up from yesterday onto my new phone and when logged into Spotify it shows that I do not have premium and most of my playlists are gone! Can anyone help?

[Luke]

Hey @aretwodetwo,

Apologies for the late reply, but maybe I can still help 🙂

Not to worry, your Spotify playlists haven’t disappeared - it sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.

If you’re definitely logged into the right account, but you’re still not seeing some playlists, I’d suggest reading this Spotify Answer for the correct steps.

Hope this helps!