Just payd for premium but...

[Mebeeme]

Just payd for premium. Now I still can't listen to the same song more than once. The opportunity to skip backwards is gone.
Why? Tried to log out and in again, still same problem

[Erika]

Hey @Mebeeme! 

1. Check status of your payment
   
   If it's shown as pending on your bank statement, it might not have gone through successfully. Check out our payment troubleshooting guide and try again. 
   
   A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
    
2. Check that your Premium isn’t on another account
   
   If your payment isn’t pending, you might be logged in to another account you have. Check out our guide to find any other accounts. 

Let us know hot it goes. 

[Mebeeme]

Hi,
I uninstalled the app, then reinstalled it again.
Works fine now 🙂

Have a nice day 😄

[Erika]

Great @Mebeeme!

Glad to hear it's working. Just let us know if we can help you with anything else.

Take care 😉