Just signed to the premium but saying i cannot redeem

[Nev5]

We're sorry but you're not able to redeem at this moment.

I paid via paypal, the £10 is deducted and went through. It is my first time using Spotify premium also.  And am not eligible as per below 

Who’s not eligible?

You’re not eligible if you:

• Use a non-recurring payment method (e.g. a gift card)
• Are in a trial offer period 
  Tip: You can forfeit your remaining trial period if you like. There’s an option to accept this when you reserve your Google Nest Mini.
• Are an invited member of a Family/Duo plan
• Have Premium with a partner company (e.g. your phone provider)
• Claimed a Google Nest Mini through a previous Spotify offer

Here is my answers

• Have you previously had a Spotify Account prior to signing up?
•  
• Not as far as i'm aware, This is my spotify account i've used for the past few years 

• Have you previously had a Google Home Mini in a previous promotion?

No

• When you signed up to this current account, did it offer you a trial period or have you paid the full subscription cost?
• Full subscription cost via paypal, and charged
•  
• Could you confirm which Premium Tier you are signed up for (Family, Duo, Student)
•  
• individual (£9.99)

• How do you pay for your Spotify? Directly or through a partner such as a Mobile Network?

Paypal

[jonaverill]

I just decided to come back to Spotify, I had gone to Youtube Music. 

Got the message '

We're sorry but you're not able to redeem at this moment.' 

Can I get a refund. I'm only coming back for this offer. 

[Billy-J]

Hey @jonaverill, @Nev5, 

Thanks for reaching out to the Community about this!

In this case, I’d recommend waiting a few hours before trying to redeem this offer again. If you’re still having troubles and it’s been more than 24 hours, attach a screenshot of the message you see when you try to redeem this offer and I’ll take a  closer look for you.

Keep me updated!

[jonaverill]

Yep, i'll check again later in the week.
Just not a very good 1st interaction with Spotify from a PR point of view, after me leaving a while back. I only left because a support person was incredibly rude when I was asking about why my podcast was removed. 

i'm sure the offer is probably oversubscribed, but what were they expecting? they have 124m premium subscribers. 

[Billy-J]

Hey @jonaverill,

Sounds like a plan!

Yes many people are also trying to redeem this offer, so in a few hours or even later in the week you should definitely be able to redeem this offer if you’re eligible which it sounds like you are.