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Keeps saying there is a problem when I go to pay for premium, and won’t let me get premium

Keeps saying there is a problem when I go to pay for premium, and won’t let me get premium






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


3 Replies

Hi there @Nadinehopping,

thanks for reaching out !


In order to provide the correct steps, please mention the following:

- Country

- Type of Premium subscription you're trying to pay for

- Device used for the process

- Have you ever been on Premium before

- Type of payment method you're using


Bear in mind that in order for a Premium of any sort to process your payment, your method should be valid for use in your country and should be issued in the same country as well.


In the meanwhile, you can follow some of the steps provided on this help page to try and troubleshoot the issue in hand.


Let me know how it goes.

Waiting on your update 🙂

I also have the same issues.
I have MCO VISA who offer me the free spotify account.
Very funny is spotify does not accept the card.
I trying few bank credit card too. it is also have the same issues.
Only have 1 card accept. can i switch to MCO VISA which i can get the 100% rebate from the card issues.

Hi @Nadinehopping,

thanks for reaching out to the community !


@Jimmy00, had posted a similar question which i added a response to a few minutes ago.


You can find it here.


Hope this'll shed some light on the issue.

Let me know if there's anything else i can do to help 🙂



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