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Klarna claiming a payment after changing the Spotify payment method to direct debit

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Klarna claiming a payment after changing the Spotify payment method to direct debit

Plan 

Premium Duo

Country

Germany

 

My Question or Issue

Dear Spotify staff, I need someone to contact me. I changed the Spotify payment method from Klarna to direct debit in December 2022. Now Klarna is claiming me back the January invoice, which is already paid by my bank.
I have contacted Klarna and they told me to contact Spotify because in theory, Spotify needs to cancel that payment (?).

I have some more information but I need an agent to contact me. Tried with the messaging contact but the bot is completely broken and no human agents are attending.

Thanks.

Reply

Accepted Solutions
Marked as solution

Hey @kindgott1334,

 

As much as we would love to help you out with this, we don't have accesses to your accounts from the Community.
What I'd suggest is trying to reach out to our support folks one more time via this page.
Tip: Have your payment details ready, as they will most likely be required.

 

In the case where you get greeted by a bot, reply to the questions asked and wait a bit, an agent will be with you shortly after that 🙂
Hope all goes well!

VasilModerator
Help others find this answer and click "Accept as Solution".
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View solution in original post

1 Reply
Marked as solution

Hey @kindgott1334,

 

As much as we would love to help you out with this, we don't have accesses to your accounts from the Community.
What I'd suggest is trying to reach out to our support folks one more time via this page.
Tip: Have your payment details ready, as they will most likely be required.

 

In the case where you get greeted by a bot, reply to the questions asked and wait a bit, an agent will be with you shortly after that 🙂
Hope all goes well!

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

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