LOUSY CUSTOMER SERVICE WITH SPOTIFY - RE: GOOGLE HOME MINI

[MoMo62]

Plan

Free/Premium

Country

CANADA

Device

Samsung Galaxy 9,

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Like many others, I NEVER EVER received an email regarding the recent free Google home mini speaker here in Canada.  Nor was there any offer on my account page.  When I spoke to the Spotify rep in chat, it was like talking to a brick wall.  Summation of the chat, too bad for you, you missed out.  Clearly Spotify was unprepared for this promotion and their launch of it was lousy.  I've been a premium customer since July 2018.  I found out about the promotion on Facebook.  How's that for customer loyalty???  The promotion has been a good indicator of the type of company Spotify is, and how they operate and treat their customers.  Hiding behind chat representatives that operate like robots and not responding to such a huge issue, is terribly disrespectful to their customers.  I get the "until quantities last" in the promotion.  What I do not accept is their failure to notify ALL customers properly and give everyone equal opportunity, and in the end, I simply get a "too bad for you" answer.  Disgusting!!!

[DhruvSK]

I had the same issue.

[1donnarritchie]

Me, too! Premium customer loyaty did not provide me with any email info or link to apply for the google home mini offer. Heard about it off hand through a friend who'd read it somewhere. I couldn't find any info about it on my account information page. Sent them a message. No response. Hoping Spotify customer service reads  and makes an effort to reach out...Perhaps I am nieve but I truly expect customer service to care about this.