Land settings changed, payment method not working

[laurakkuisma]

Country

Germany

My Question or Issue

 I moved to Germany from Finland, ended premium because of the land settings. Now it is again free and I want premium back, but it doesn't accept my visa card as payement method. 

[Maxim]

Hey @laurakkuisma,

Thanks for reaching out.

Are you seeing an error message? If so, please let me know the exact one.

Thanks!

[laurakkuisma]

Deine Zahlungsmethode passt nicht zu deinem Land. Um fortzufahren, ändere das Land für dein Konto oder wähle eine andere Zahlungsmethode aus.

[Maxim]

Thanks for letting me know.

If your account's country setting is set to Germany, you'll need a payment method that's been issued in Germany to be able to successfully subscribe to Premium. 🙂

Hope this clears things up!

[laurakkuisma]

There is an option "visa" in the Germany spotify. And I have a Visa?

[Maxim]

That's correct, however, your Visa card must've been issued in Germany. The payment will always fail when using a Visa card (or any other payment method) that's been issued in another country.

[laurakkuisma]

Really.... can I use PayPal then? With finnish card?

[Maxim]

Well, you can give it a try, but I personally don't think that that's possible. 🙂

[laurakkuisma]

Okay. Then I can forget Spotify, I don't have german credit card.

[Maxim]

There are quite a few other payment methods available for the German market, I believe.

One of them is Gift Cards. You can purchase one in a store near you: https://www.spotify.com/gift-card/ 🙂