Left housemate's family plan, join girlfriend's duo plan?

[leon433]

Plan

Free

Country

UK

I was previously subscribed to a housemate's family plan, as we were living under the same roof. I moved out, and switched to the Free plan. I am now moving into my girlfriend's residence, and she has invited me to her Duo plan - however it just says I can't join and must wait 12 months. Is there a way to solve this? 

Thank you.

[Jose_M · Accepted solution]

Hello @leon433!

Unfortunately, you can only switch Family/Duo plans once every 12 months. Since you were part of a Family plan in the past 12 month you would have to wait until the 12 months are over to join a different plan.

Hope this clears things up 🙂

[Koalaloha]

I'm having a similar issue. My wife and I were part of my sister and BiL's family plan. We moved out, then recently were dropped from the plan for having a different address. (Maybe it should be called Same House Plan instead of Family Plan?) Anyway, I signed up for the Duo plan, thinking we could just have our own account, and it's not letting me add her. Why was I able to change plans but not her? Also, if I can't add her, I need a refund on this, because the only other 2 residing with us are cats, and they don't have phones. Also, not sure if this is related, but when I go into her account/account details, it shows her plan is Premium, but there's nothing showing for Billing, she still has ads, and the home menu has a link saying to get premium. So, what do you recommend?

[Yordan]

Hi there @Koalaloha,

Welcome to the Spotify Community!

If the address verification fails or a user misses the 7 day window, they can still go to spotify.com/premium to see other plans they’re eligible for. You were able to change plans, since you technically started a new subscription on your account, whereas your wife attempted to join an existing plan.

Regarding her account details, it's possible that she has another Spotify account. This article goes over a few things you can try in order to locate it, so feel free to check it out.

Hope you get this sorted out. Cheers!

[Fm771]

Plan

Familiar premium

Country

Mexico

Device

(iPhone)

Operating System

(iOS.)

My Question or Issue

Hola, hace tres semanas le empezó a llegar a mi hermana un notificación de que teníamos que verificar la dirección de residencia, ella me mandó una liga para perder llevar a cabo la verificación pero a la hora de tratar de entrar a esa liga, no me dejaba continuar, la notificación también decía que teníamos un plazo de 7 días para hacer la verificación, durante ese lapso de tiempo traté de llevar a cabo la verificación pero por alguna razón no pude verificar mi dirección, cuando el lapso de tiempo había transcurrido fue cuando me dejó ingresar pero en ese momento me salió una notificación donde se explicaba que por no haberlo hecho a tiempo tenía que esperar 12 meses para poder unirme a ese plan. Se me hace muy injusto, incluso sospechoso, que pudiera entrar a mi cuenta hasta el día que había vencido el plazo para la verificación. Por lo que les escribo para pedir su apoyo para darle una solución a este tema por favor. Quiero agregar como último, mi hermana y yo tenemos la misma dirección, vivimos en la misma casa.