Announcements

Help Wizard

Step 1

NEXT STEP

Library deleted and they downgraded me to free but still charged for Premium

Solved!

Library deleted and they downgraded me to free but still charged for Premium

 

Plan

Premium

Country

 

Device

iPhone XR 

 

Operating System

 

My Question or Issue

Hello, yesterday during the outage issue I was locked out of my account. When I finally got back in, my entire library was gone and my subscription to Premium was downgraded to the free version. A month ago when trying to change my payment info I noticed that my account said free version, but I still had full access to Premium and they continued to auto draft the monthly payment from my account, so I thought it was just a display error. I’m incredibly frustrated that I cannot get a response from Spotify and that I am being charged for a service I cannot use now. Does anyone have any advice or suggestions on how I can rectify this situation and get back both my Premium access and recover all my saved playlists? Thank you! 

Reply

Accepted Solutions
Marked as solution

Hi there @Hannahbennett18,

 

Thank you for reaching out to the Community.

 

In this case we suggest that you make sure that you don't have multiple accounts by following the steps that's provided in this article.

 

On another note, can you let us know if your playlists still exists?

 

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

View solution in original post

5 Replies

Hey @Hannahbennett18 ,


Thanks for coming to the Community.

 

It sounds like you've got another account with Spotify. In this case, I recommend checking out this guide on finding other accounts.

 

Let me know how it goes 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Marked as solution

Hi there @Hannahbennett18,

 

Thank you for reaching out to the Community.

 

In this case we suggest that you make sure that you don't have multiple accounts by following the steps that's provided in this article.

 

On another note, can you let us know if your playlists still exists?

 

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

I successfully logged into my Premium account and all of my playlists were still there! Thank you so much! My email address has 3 periods in it to separate words and it looks like Spotify created two accounts with my same email: one with the periods between words and one without the periods. Other than that they are exactly the same. They both link to my main email too, but with one version of the email I have Premium and all of my playlists and with the other I have the free account. Very strange and not something I would have considered possible. Thanks for the link on how to check for something like this! 

Hello and thank you so much for your reply!

I tried your suggestion of looking for other accounts and successfully logged into my Premium account and all of my playlists were still there! Thank you so much! My email address has 3 periods in it to separate words and it looks like Spotify created two accounts with my same email: one with the periods between words and one without the periods. Other than that they are exactly the same. They both link to my main email too, but with one version of the email I have Premium and all of my playlists and with the other I have the free account.  Thanks for the link on how to check for something like this! So glad I can now access my Premium account and my playlists are still there!

Hi @Hannahbennett18,

 

Awesome! Glad you were able to access your Premium account and enjoy your favorite tunes again!

 

The Community is always here if there's anything else you need assistance with 🙂

 

Stay safe and have a good one!

YordanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts